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Shipping Policy

Effective Date: 11/10/2023

Thank you for choosing Cottonwood Creek Herbals for your self-care, pain relief, and home scent needs. We are dedicated to ensuring your order arrives in pristine condition and on time. Below, we've outlined our shipping policy to provide you with a clear understanding of how we handle your orders.

Order Processing:

 

  • Standard shipping orders typically take 1 - 3 business days to be meticulously processed and carefully packaged before they leave our state-of-the-art warehouse.

  • For any special requests, such as carrier specifications or future delivery dates, please note that additional charges may apply. Feel free to reach out to our customer support team for more details.

  • Our shipments are dispatched on weekdays, ensuring prompt delivery to your doorstep.

Shipping Locations:

  • As of the time of writing, we proudly serve customers across the United States from our home base in Missouri.

  • Please be advised that our shipping charges are determined in accordance with the current rates provided by the United States Postal Service (USPS).

Shipping Options:

  • We offer various shipping options to cater to your needs, including standard, expedited, and express shipping. You can select the option that best suits your schedule and budget during the checkout process.

Delivery Timeframes:

  • Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and estimate its arrival time.

  • While we strive to ensure timely deliveries, please note that shipping times may vary based on your location and chosen shipping method.

International Shipping:

  • At this time, we primarily serve customers within the United States. We do not offer international shipping services. However, we are continuously exploring opportunities to expand our reach in the future.

Shipping Costs:

  • Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as your chosen shipping method. The final shipping cost will be displayed during the checkout process for your convenience.

Contact Us:

  • Our dedicated customer support team is always here to assist you with any shipping-related inquiries or concerns. Please don't hesitate to reach out to us via email at cottonwoodcreekherbals@gmail.com for prompt assistance.

Returns and Refunds:

  • If you encounter any issues with your order, please refer to our Returns and Refunds Policy for detailed instructions on how to proceed.

Cottonwood Creek Herbals is committed to delivering an exceptional shopping experience. We appreciate your trust in us and look forward to serving you with high-quality natural self-care products, pain relief solutions, and delightful home scents.

Thank you for being a valued member of our community.

Sincerely,

Melodie Barton

cottonwoodcreekherbals.com

cottonwoodcreekherbals@gmail.com

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