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Returns and Refunds Policy

Effective Date: 11/10/2023

At Cottonwood Creek Herbals, we are committed to your satisfaction and the quality of our natural self-care products, pain relief solutions, and home scents. If for any reason you are dissatisfied with your order, please reach out to us, and our dedicated team will work diligently to find the best possible solution.

Returns Policy:

  • Please note that due to the nature of our products and hygiene considerations, we are unable to accept physical returns.

Damaged or Defective Products:

 

  • In the unlikely event that you receive a damaged or defective product, we are here to assist you promptly.

  • To initiate a resolution, please contact us within 15 days of receiving your order via email at cottonwoodcreekherbals@gmail.com. Make sure to include clear and detailed photos of the damaged product.

  • Our team will carefully review your case and, at our discretion, provide options such as a replacement item or a refund. Your satisfaction is our priority, and we will ensure that your concerns are addressed swiftly and professionally.

Contact Us:

  • To request assistance or report a damaged or defective product, please contact our customer support team at cottonwoodcreekherbals@gmail.com. We aim to respond to your inquiries promptly and guide you through the process.

Refunds:

  • If a refund is deemed necessary by Cottonwood Creek Herbals, we will process it as quickly as possible.

  • Refunds will be issued using the original payment method used for the purchase.

  • Please note that the timing of the refund may vary depending on your financial institution and their policies.

Refunds on Sale or Clearance Items:

  • If you have purchased an item from Cottonwood Creek Herbals that was on sale, or on clearance, all sales for such items are final, and are not subject to refunds or returns.

  • If there is something wrong with the sale or clearance item that you received that prevents you from being able to use the item for it's intended use, please contact us via email to ask about possibly receiving a store credit, or discount code for future purchases, at our discretion, at cottonwoodcreekherbals@gmail.com

 

Your Satisfaction Matters:

 

  • At Cottonwood Creek Herbals, your satisfaction is paramount to us. We are dedicated to ensuring that every purchase you make from us meets your expectations.

  • Our team is always ready to assist you with any questions, concerns, or issues you may have. We value your feedback as it helps us continuously improve our products and services.

  • We thank you for choosing Cottonwood Creek Herbals for your self-care and well-being needs. Your trust in our brand is greatly appreciated, and we are committed to providing you with the best possible experience.

For more information about our products, please visit cottonwoodcreekherbals.com, and for any inquiries or assistance, please contact us at cottonwoodcreekherbals@gmail.com.

Sincerely,

Cottonwood Creek Herbals
cottonwoodcreekherbals.com

cottonwoodcreekherbals@gmail.com

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